Sun Palace Casino Review
Sun Palace Casino is one of the casinos from the Main Street Vegas group, and is licensed from Cyprus . The casino was launched in 2002. The software has been provided by Real Time Gaming and is tested for fairness by Technical Systems Testing (TST). The certificates from TST giving the average payout percentage are published on a monthly basis. Sun Palace Casino accepts players from the United States. The lobby of Sun Palace Casino creates a glitzy gaming environment but at the same time provides clear links to important casino functions.
Sun Palace Casino offers over 80 games. These can be played both for real money and for free. The games are classified as card and table games, video slots, classic slots, progressive games, video pokers and keno and more. A games list is not provided and the player has to navigate the screenshots in sequence to access the previews. This wastes time and may drive some customers away. Within these categories a wide range of games is available that includes both variants of roulette, blackjack, red dog, many variants of video poker, Caribbean poker, Pai Gow poker, baccarat and multi line video slots. The combined amount of all progressive jackpot games gets continuously updated in the lobby.
The Real Time Gaming software has high-resolution 3D graphics, good sound quality and innovative animation special effects . It also provides games with fast speeds. RealTime Gaming provides one of the fastest game speeds in the industry. The game history provided by the software enables players to review every wager made, along with date and time, amount wagered, winnings, and game results. The financial transaction history provides complete details of deposits and withdrawals.
The initial deposit bonus at Sun Palace Casino for an initial deposit between $20 and $100 is 125% of the deposit. For high rollers depositing between $101 and$100,000 the bonus is $125 plus 25% of the deposit in excess of $100. The casino also offers a 15% preferred deposit methods bonus when the initial deposit is made through NETeller, INSTADEBIT, Money Order or EWallet Express. There is a cap of $500 on this bonus. The Refer a Friend bonus pays out $20 per friend referred when the friend makes a deposit of at least $50. There are wagering requirements and other conditions that apply to these bonuses. These are described in detail on the web site and should be understood by the players.
Sun Palace Casino offers several promotions. Each week 10 prizes of $100 in cash are given out the details of which are with the customer service department. Five lucky draw winners are entitles to a bonus of $50 every month. Sun Palace Casino offers a Loyalty Program. Players accumulate comp points as they place real money wagers. These comp points can be redeemed for cash. Players are also entitled to bonuses depending on the comp points redeemed. If the player redeems between $200 and $499 then he qualifies for a silver level and gets a bonus of $25. If the player redeems between $500 and $999 then he qualifies for a gold level and gets a bonus of $50. And if the player redeems more than $1000 then he qualifies for a platinum level and gets a bonus of $75.
At Sun Palace Casino games can be played in the download version on the Windows platform only or in the no download version that works with all operating systems. The user system requirements have not been specified but the casino software should work on all computers manufactured in the last five years.
At Sun Palace Casino deposits are accepted in any currency, but converted to U.S. Dollars at the prevailing exchange rate. Payouts are made only in U.S. Dollars. Players are allowed to start wagering even if their deposits have not been cleared but cannot withdraw funds unless the deposits have been cleared.
The following deposit methods are available to all players. Payments through money order are credited as soon as the control number is provided and the casino bears the cost if the deposit is greater than $100. Deposits through eWalletExpress are also credited immediately. Park Lane Services Ltd processes credit cards. Certain documentation is essential for using this option. The maximum limit for credit card deposits is US $1,000 per day. Another option is to use prepaid gift cards. Firepay, NETeller, INSTADEBIT and Moneybookers are options not allowed to U.S. customers.
Withdrawals can take up to 2 weeks to process and longer if the player has not completed his documentation. Players cannot withdraw more than $5,000 per week. Sun Palace Casino provides the following options for withdrawals. Money Orders are applicable for U.S. players only. FirePay Card is applicable for U.K. players only. INSTADEBIT is applicable for Canadian players only. Moneybookers is applicable worldwide, except for U.S. players. NETeller is applicable for all players.
Safety and Security
All transactions over the Internet use SSL security layer so as to safeguard customer information and funds transfer. All data stored on the casino’s servers is protected by the latest firewall technology.
Sun Palace Casino also protects is customers from fraud by other players. For this the casino is committed to a policy of ongoing fraud detection and prevention using the latest fraud control mechanisms available. The casino also takes steps to prevent underage players from playing.
The Frequently Asked Questions section at Sun Palace Casino has only few questions and is unlikely to be of much help. Hence players would need to contact the customer support that operates 24/7. The support is efficient and friendly and provides assistance with downloading, installation, deposits, withdrawals and other issues. The support can be had live chat, e-mail and telephone. Toll free numbers have been provided for USA and Canada .