Winward Casino Review
Winward Casino is owned by Winward Gaming Group and has obtained its gaming license from Costa Rica jurisdiction. The casino has been online since 1998. Winward Casino is powered by software from Parlay Entertainment Ltd. a subsidiary of Dot Com Entertainment Group Inc., which is a publicly traded corporation. Winward Casino claims an audited average payout ratio of over 98% for its games. However it has neither provided the name of the auditor nor published the auditor’s certificate. The casino currently accepts players from the United States .
The lobby of Winward Casino is elegant and well laid out. It provides a fair bit of information about its features and links to important casino functions.
Winward Casino offers over 80 games. The problem is that the games previews are made available only after registering with the casino and not everybody would want to register before they know what is on offer. The previews offer screenshots and games rules. The games include Blackjack, Roulette, Craps, Caribbean Poker, Table Poker, Video Poker, Slots and Pull Tabs.
The games have a good look and feel but play on the slower side. In Roulette only the American version is offered, which is generally avoided because of the higher house edge. Though video poker games offer variety, including progressive games, they are all single hand games with low limits. Also winning hands are not automatically held, which is bad for novice players. The single line slots games are very similar and have fixed jackpots only. The multi line slots games are better and have higher payouts but not as good as found in other online casinos. Games like Sic Bo, Pai Gow, Red Dog are not on offer. Clearly software from Parlay Entertainment Ltd. is not on par with the best in the industry.
Winward Casino offers a welcome bonus of 100% of the player’s first deposit subject to a maximum of $500. The bonus is automatically added to the player’s account when he makes a deposit. The minimum deposit required to avail of the bonus is $25. The bonus and deposit must be generally wagered at least 12 times. However different requirements apply for certain games and also for players from certain countries that have a high incidence of bonus abuse. Other bonuses include Alternative Payment Method bonus and free Birthday Bonus of $25.
There are plenty of promotions on offer at Winward Casino. These include free cash giveaways; daily, weekly and monthly special bonus promotions; mystery tournaments with real money prizes; monthly cash back and loyalty rewards. There are specific VIP promotions only for the supreme high rollers. These bonuses are announced from time to time at the web site. All such bonuses have an upper limit of $500. All free bonuses, including bonuses received during promotions, which are bonuses that do not require a deposit cannot be cashed. Only the winnings from these bonuses can be cashed.
Winward Casino offers games only in the no download format. The advantage is that the casino is not restricted to Windows users.
Because the games are in the no download format a Java enabled browser is required. Minimum recommended browsers are Netscape Navigator 4.0 or higher or Microsoft Internet Explorer 4.0 or higher. The minimum screen resolution required is 800×600 pixels though the recommend setting is of 1024×768 pixels with full screen. The software currently does not work on Web TV.
All transactions at Winward Casino are carried out in U.S. dollars. The deposit options include major credit cards and e-wallets like eWalletExpress, EcoCard, Click2Pay, NETeller Direct and Instadebit. Detailed information on all options is available in the Banking section. U.S. players may have a problem depositing through credit cards because of legal restrictions. Visa and MasterCard users must provide a Credit Card Authorization Form along with a clear photocopy of a valid picture ID and of the front side of the Credit Card.
Withdrawals can be requested to any of the e-wallet accounts. Withdrawals can take from 2 to 7 days for reaching the players’ accounts. Different e-wallets have different requirements and players must ensure that these requirements are met or the withdrawal will be delayed. Withdrawals cannot be made to credit card accounts. Winward Casino does not remit withdrawals through checks.
Safety and Security
Winward Casino uses SSL technology for securing its Transaction Server and MD5 encryption technology for securing data transfers. The credit card processing services are outsourced to the most experienced e-cash firms, which have processed millions of online transactions till date. The casino has put in place the required systems and controls to protect customer privacy and confidentiality. Winward Casino has also constituted mechanisms to detect fraud.
The casino is committed to responsible gambling practices and closely monitors activity to identify problem gambling and underage gambling.
In order to ensure timely and fair dispute resolution, Winward Casino retains detailed transaction records of all financial dealings. These records are made available to the players or to the dispute resolution authority upon request.
Winward Casino has a FAQs section that deals mainly with technical issues related to gaming operations. For other queries players can contact customer support in a variety of ways. The casino commits to respond to e-mails within 24 hours. Customer support can also be contacted through toll free telephone and fax and live support.